Frequently Asked Questions

Do you make small customisation?

Yes, if you need minor customisation such as no logo, mixing different colours, but doesn’t change much the size and shape of the item, you can simply type that in the message box in your shopping cart.

Do you make custom order?

Yes, please send me a message or an email with your preferences such as type of leather, leather colour and thread colour, as detail as possible (with sample photos and measurements if possible). Then I will get back to you with an approximate cost. If you’re happy with it, I’ll send an invoice for payment before proceeding.

How long does it take for an order to arrive?

The delivery time varies depending on your location and custom. Usually within Australia, Standard Post may takes 3-5 business days to arrive and Express Post takes 1-2 business days. For countries outside Australia, Standard Post may takes 5 business days and Express Post may takes 4 business days.

Note: Delivery times are not guarantee at the moment due to COVID-19 outbreak.

How much does the shipping cost?

To make it simple, we offer fixed shipping costs. It’s FREE delivery for orders within Australia and an additional A$10 for Express Post. With orders outside of Australia, shipping cost from A$15 for Standard Post and from A$30 for Express Post. You will see shipping options at check out.

Can I buy in bulk?

Yes, if you want to buy 5 or more items at once, you can select quantity when shopping or contact me if you want a better price. The larger quantity means the cheaper price for each item.

Can’t find what you're looking for?

Ask me directly by sending your enquiry here or click on the chat button located at the bottom right of your screen.